Empowering libraries to improve customer service

We set out to provide library leadership with a framework to create customer service principles and practices that staff can integrate into their every-day work.

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We offer the motivation and concepts behind our framework, practical materials, and helpful resources designed to support library leadership and staff.

Customer Service Framework

Ideas and steps for getting started, gaining engagement, and keeping the momentum.

View Framework

Resources

Resources the team used to form their concepts and resources available for libraries to use in training.

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About

We are librarians, invested in helping our libraries and communities thrive.

Meet the Team

Connect with our team

Have questions or ideas for collaboration? Reach out through our contact form and our team will get in touch.